Frequently Asked Questions

We realize that you may have questions to ask before placing an order. For this reason we have created a FAQ (Frequently Asked Questions) below that we hope will answer any question you may have.

• What method of payments do you accept?
  We accept major credit cards via Paypal, personal cheque (orders will be held until cheque clears unless a prior arrangement has been entered into), money order or cash on pickup / delivery.
  
  
• How do I place an order?
  You can call us at 978-831-3449, email us at Email or order online.
  
  
• How long will it take to receive my order?
  In most circumstances you can expect your order to be completed within 7 business days. If you need your order sooner please email us at Email us and we will try to honor your request.
  
  
• What are the minimum order amounts?
  There are no minimums except that our mint toppers are sold in sets of 100 mint toppers and mints.
  
  
• Can I cancel my order?
  If your order has already been printed, then we're sorry but we cannot refund your payment and you will receive your order as requested. If your order has not been printed then we will reimburse you less 10% of the total ordered amount.
  
  
• Can we include a photo or business logo on your personalized mint toppers?
  Yes, you can. You can e-mail your .gif or .jpg image/s to Email or you can mail your image/s.
  
  Please be aware that if you choose the latter option then your order will obviously take longer to complete.
  
  PLEASE NOTE: It is your responsibility to obtain permission from the photographer if your photograph was done professionally for it to be used for this purpose. The same applies to logos; permission needs to be obtained before use.
  
  
• Can I see a draft of my mint topper for a final approval?
  Yes, in fact, we require that all our customers check their personalized mint toppers to avoid design or spelling errors before printing. Our preferred method is to send you this via email but we can also send your draft through the mail if desired and if time permits.
  
  
• What happens if I want to add / delete something or find a spelling mistake after I have approved the final draft?
  This is the reason we send you a draft copy for you to proof-read. As you are familiar with the information then we rely on you to find any errors that may have occurred. If your order has not been printed then changes can be made. Otherwise a minimal fee will be charged to re-print your order.
  
  Our privacy policy
  Your personal information will only be used for the completion of your order. Your email address is used to answer any questions you or we have, for sending the draft of your order for your approval and to complete your order. We will not sell or share your personal information with anyone.
  
  
• Still have a question?
  If you feel your question has not be answered by the above FAQ please email your question to us at Email and we will reply to you within 24 hours.